|
Full reference: Kock,
N.F., Jr., McQueen, R.J. and Corner, J.L. (1997), The Nature of
Data, Information and Knowledge Exchanges in Business Processes:
Implications for Process Improvement and Organizational
Learning, The Learning Organization, V.4, No.2, pp. 70-80.
http://www.cis.temple.edu/~kock/public/tlo97/kiflww6.htm |