Icus (India) Pvt. Ltd.

         o        Delivery Head 

At ICUS India, a global center for all e-learning development requirements of Icus, I am responsible for the operations and overall strategy by leveraging the understanding of customer requirements, market trends and company capabilities.

-  Manage operations and delivery requirements across geographies

-  Drive new business initiatives by providing leadership to the entire team

-  Oversee day-to-day operations and ensure optimum resource utilization and availability

-  Responsible for benchmarking best practices in operations, quality and customer service

-  Ensure appropriate skill availability through talent acquisition and talent development

-  Groom and lead a team of managers for higher responsibility

Jan 2002- April 2004

First E-Learning Quest Pvt. Ltd.

         o        Head of Technology and Development

At eLQuest, an e-learning software solution provider, I manage development of content, systems, and ensure quality services.

Implemented processes pertaining to content development and service delivery. Developed e-learning  products - Learning Content Management System (LCMS), Online Assessment System, etc.

-  Established and led a team of software and content developers

-  Set goals and assessment metrics for teams including process for performance 

-  Managed Project Managers of content and software development

-  Selection, recruitment and mentoring of team leaders and managers

-  Performance appraisal and reward management

-  Identify skill requirements and training need analysis

-  Backend business development support

-  Established quality audit processes and managed the QA team

Feb 2001–Jan 2002

Hero Corporate Services Ltd.

         o        General Manager 

                   -  Head of Content and Training Delivery 

At HeroMindmine, the ITES Training business of the Hero Group, I envisioned and created content for BPO/Call Center training. Build technology based training solutions standardized for multi location delivery. Created teams required for delivery, and setup training centers.

-  Established teams of content and software developers and mentored and managed them

-  Led multiple teams of developers, set team goals, assessment metrics and performance 

-  Implemented process, performance effectiveness metrics  and  KRA planning

-  Established technology infrastructure and managed the tech support teams

-  Manage outsourced training technology partners and build relationship

-  Negotiated with vendors for HW/SW requirements and outsourced technology partners

-  Handled multiple software development projects

-  Setup the operational and quality process for delivery

-  Executed training requirement analysis study for the Call Center/BPO industry 

-  Led Speech Recognition Based Call Center training software development 

-  Introduced TOT and certification process for regular monitoring up gradation of trainer skills

Jan 1997-Feb 2001

NIIT Ltd.

         o        Head, Cognition Lab, CRCS

         o        Group Consultant, NetVarsity

At NIIT, I formulated the learning and online learning support design for India’s first online training facility NetVarsity.Com. Developed methodology for training content and test item creation.

-  Led a team of online training faculty and content developers

-  Managed multiple projects and virtual teams

-  Managed the e-learning software development teams

-  Managed web based and chat based learner support services teams

-  Managed SLA for learner support services

-  Initiated new line of business - custom development of CVUs.

-  Credited for setting up a CVU at NIIT.

-  Managed projects on e-learning software products development

-  Part of a team that won $ 1.6 million World Bank project on Minimally Invasive Education.

Jun 1994-Dec 1996

National Institute of Open Schooling (NIOS)

         o        Head, Learning Skills Unit

At NIOS, the nodal open learning institution.

-  Managed outsourced development including QC, and counseling of Sr. Academicians.

-  Managed a team that was responsible for learning materials development for open schooling

-  Held additional responsibility for heading the educational planning unit.

-  Provided consulting to State Governments on setting up state level open schools

-  Created training materials for Open School students as benchmark for third party developers

-  Lead research project for identifying the learning difficulties

-  Organized TOT for Open School Facilitators and Coordinators.

Jan 1993 - Jun 1994

Centre for Educational Management and Development (CEMD)

         o        Program Officer

At CEMD - an Educational Leadership and Management Consulting organization.

-  Managed a team of junior educational consultants

-  Provided consulting/mentoring  on learning management for educational managers

-  Executed organizational diagnosis and Training needs analysis projects

-  Conducted process workshops and training programs educational managers

-  Conducted action research and OD activities

Jan 1988 - Dec1992

UGC Research Fellow at FMS, Delhi. In addition to research:

-  Taught Organizational Behavior for the Post Graduate Students.

-  Designed, conducted and coordinated MDP workshops for corporates such as ONGC etc.

-  Consulted by industries in the area of organizational diagnosis and development

-  Developed training modules on educational management, leadership and soft skill areas

Worked as a Sales Executive with Precision Data Products. Later joined NIEPA, and involved in research, creation of training materials and organizing training programs for Sr. Educational Administrators. Also briefly worked with NCERT and involved in similar type of work.